This is a fascinating story. Of one brave man who fought a battle with a bank. One day it will happen in India also. And the most likely banks that will face this battle would be one of the newgen private banks.
This story happens in every bank here. Each bank cheats us of a few rupees here and there. Housing loan plus insurance is a potent evil that gives perennial bonuses to banksters.
My only fear is that we will not have a legal system that will understand the shenanigans that the bankers indulge in. I hope to see a day when one of the banks get roasted in a courtroom.
In the meanwhile, keep checking bank statements and financial transactions. At this very moment, there are many bankers out there who are dipping in to some of your money and pocketing it. In ninety percent plus of the cases, you will not know or fight. Of the remaining, another ninety percent may know, but will not fight.